Your Account and Profile

Account Creation and Access

• Forgot Your Password?
• Navigating between profiles
• Creating a 23andMe account
• Confirming your account email address
• Requesting account closure

Profile and Account Settings

• What’s New In Your Account Settings?
• Account Information: Changing Your Password, Security Question, or Email Address
• Changing Personal Information: Name, Sex, Birthdate
• Privacy: Sharing, DNA Relatives, 3rd party apps
• This report/dashboard is not available for one or more profiles
• I'm transgender. Will this impact my experience?

The New 23andMe Experience

• Mapping features from the original 23andMe to the new 23andMe experience
• How to access and share the reports in your Reports Archive
• What features are being discontinued in the new 23andMe experience?