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How do I track my order?

23andMe typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received the “Your Order has Shipped” email, your order has not yet shipped.

Orders are typically received within 7 business days. Shipping times vary based on address and demand, and we cannot guarantee a specific delivery date.

If it has been more than 10 business days since your order was shipped and you have not received it, contact Customer Care for assistance.

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