Before You Buy

Product Overview

• About the 23andMe Personal Genome Service
• Receiving and viewing your 23andMe results
• Do men and women receive different information from 23andMe?
• What unexpected things might I learn from 23andMe?
• What can 23andMe do for me if I am adopted?
• I received a bone marrow transplant, can I use the 23andMe Personal Genome Service?

Ordering and Shipping

• What countries do you ship to?
• Placing an order
• Shipping rates and information
• Changing or Cancelling an Order
• 23andMe Refund and Replacement Policy
• The 23andMe Referral Program

How 23andMe Works

• How the Personal Genome Service Works
• Can I print my 23andMe results?
• Receiving 23andMe as a gift

Privacy

• Can I be genotyped anonymously?
• What is personal information?
• How will you safeguard my information?
• How does 23andMe use personal information?
• Will the information I provide be shared with third parties?
• How 23andMe responds to law enforcement requests for customer information