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  1. 23andMe Customer Care | Europe
  2. Before You Buy

Before You Buy

Product Overview

  • Contact 23andMe Customer Care
  • 23andMe DNA Test Kit Service Options
  • About the 23andMe Ancestry + Traits Service
  • About the 23andMe Health + Ancestry Service
  • 23andMe+®
  • Receiving and Viewing Your 23andMe Results
See all 9 articles

How It Works

  • How 23andMe Personal Genetic Service Works
  • Who Can Use the 23andMe Kit?
  • Why Do You Need Saliva Samples?
  • What Happens to My DNA Sample at the Lab?
  • How Does 23andMe Genotype My DNA?
  • Difference Between DNA Genotyping & Sequencing
See all 7 articles

What You Can Learn

  • What Ancestry Information Can I Learn From 23andMe?
  • What Health-Related Information Can I Learn From 23andMe?
  • What Unexpected Things Might I Learn From 23andMe?
  • Conditions NOT Included in 23andMe
  • Different Ancestry Information by Sex
  • What Can 23andMe Do For Me If I Am Adopted?
See all 10 articles

Ordering and Shipping

  • Personal Genetic Testing Kit as a Gift
  • Where to Buy 23andMe DNA Test Kit?
  • Changing or Cancelling an Order
  • 23andMe Return & Refund Policy
  • Already an Existing 23andMe Customer?
  • 23andMe DNA Test Kit Replacement Policy
See all 11 articles

Payment Options

  • How Much Does the DNA Test Service Cost?
  • What Payment Options Are Available?
  • Reporter Inquiries
    Company Info

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world. Read more.

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