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23andMe Customer Care | Europe
Using the Kit
Providing your saliva sample
Tips and tricks for providing your sample
Who can use the 23andMe kit?
Where do I send my sample?
Time and temperature guidelines
Returning your sample to the lab
Locating your kit barcode
How can I register if I already returned my kit?
Account management for families
Registering your kit
How can I see the status of my sample?
When will my results be ready?
Has my sample reached the lab?
Why do some samples fail analysis?
Research and Surveys
Research participation and consent
Do you get my data from my survey answers?
Research-related issues or questions about privacy in 23andMe Research