This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

How will the United Kingdom’s departure from the European Union Impact My Ability to Return My Sample

In anticipation of the United Kingdom's possible departure from the European Union, we may need to make some changes to the process for returning your kit to the laboratory for customers located in the United Kingdom.

Currently, sample collection kits mailed from the United Kingdom are first sent to our distribution warehouse in the Netherlands before being shipped in bulk to our laboratory in the United States. In the event that the United Kingdom leaves the European Union, the original shipping material will no longer be valid and new shipping materials will be needed. At that time, updated instructions on how to return sample collection kits from the United Kingdom will be emailed to customers affected by this change.

23andMe encourages customers located in the United Kingdom to return their sample collection kits at their earliest convenience. At this time, the original shipping material can still be used to ship return sample collection kits from the United Kingdom.

Was this article helpful?
1 out of 3 found this helpful

Didn't find what you were looking for?

Submit a request

Ask a question through Facebook or Twitter

Or call 1-800-239-5230
Monday through Friday, 3:00am to 8:00pm PST/PDT