Shipping Methods and Pricing
How do you ship the kits?
Orders being shipped to addresses in the United Kingdom, Denmark, Finland, Ireland, the Netherlands and Sweden are shipped from our distribution center in Oss, Netherlands. Customers can select Standard Shipping via PostNL (for €9.99 per order) or Express Shipping via DHL (for €19.99 per order). Express Shipping is not an available shipping option to the Netherlands as orders will typically arrive within 4 business days.
We do not offer one-day or overnight shipping options, or expedited shipping inbound to the lab at this time.
All kits in a single order will be shipped to the indicated shipping address. The cost for each order includes shipping to the recipient and guaranteed return shipping to the laboratory for each kit.
Can I add multiple shipping addresses to one order?
We cannot currently accommodate multiple shipping addresses in a single order. To ship to different addresses, you need to place individual orders.
When can I expect to receive my kit?
23andMe typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received this email, your order has not yet shipped.
Orders are typically received within 7 business days. Shipping times vary based on address and demand, and we cannot guarantee a specific delivery date.
Note that shipment tracking is not currently available for orders with Standard Shipping. If it has been more than 10 business days since your order was shipped and you have not received it, contact Customer Care for assistance.